Although we endeavour to get everybody’s order to them in the quickest time possible we do give up to 90 mins for delivery. Please be aware when ordering food for ASAP that it may take up-to this amount of time. If you wish for food to be delivered for a specific time we suggest placing the order well in advance to ensure you’re not disappointed.
Unfortunately, we do not accept orders over the phone.
The fastest way to find out whether we've received your order is to check the inbox of the email address you provided us with while ordering. All orders sent to our kitchen trigger an automatic response email to confirm the order, which contains your payment details, order itinerary, the estimated delivery time window and a four digit Order ID Number.
The Order ID Number can be used to track your order should you need our shop floor staff to assist you with any queries – they're only a phone call away!
Our food is not halal, nor do we advertise that it is. Our sushi rice contains both a sweet cooking wine and sushi rice vinegar which contain small amounts of alcohol.
You can find the full list of ingredients via our online ordering pages.
Our Newcastle Kitchen can be reached at 0191 340 1695.
Our Manchester KItchen can be reached at 0161 205 2836.
Due to the high numbers of orders we get, we cannot always guarantee a precise time of delivery for our customers. Instead, we offer delivery time windows of when our drivers are likely to arrive with your freshly made sushi products. These windows are usually within an hour of each other (for example, our kitchen may say the delivery will get to you between 13:30 and 14:30), however we may even be earlier than the estimated depending on your location and how busy a day it is.
If you're concerned for any reason about your order, however, we would urge you to contact one of our stores with your Order ID Number and let one of our friendly staff members help you with any queries you may have.
Though rare, mistakes can sometimes happen; items can be left out of orders by mistake, or the wrong item may end up with you due to human error. We are always apologetic if this happens, as we aim to offer one-hundred percent customer satisfaction wherever possible, and if this does happen there are a number of ways we might be able to make things right. Simply get in touch with us either via a phone call (0191 340 1695), or via our customer service team at firstname.lastname@example.org, and we'll do whatever we can to make sure that you are absolutely satisfied!
Firstly, if this is your question we are incredibly flattered! We're always happy to see that our customers are enjoying their experience with us – whether in our restaurants or via our online delivery service. Positive feedback is always a fantastic thing to get, and there are many ways you can make your voice known as one of our supporters; you can find us on Facebook & Instagram or respond to individual branches via Tripadvisor. We're always growing, so expect the list of our presences to grow with us – watch this space!
We understand that sometimes bad experiences may happen, and we're always very sorry to see that our customers may not have enjoyed their experience with our services as much as we'd hope. In these rare cases, we always ask that our customers let us know their concerns so that we might be able to offer some clarity to the situation, and possibly even some recompense or compensation for their possible disappointment. In these cases we ask that customers please get in touch with our customer service team at email@example.com and we will do whatever we can to make sure we remain your number-one choice for fresh, affordable sushi-to-go! If there is an issue with any of our products, please note that we usually ask for products to be returned so that it can help aid our investigation. If we are unable to verify a discrepancy, we may not be able to provide a refund or compensation.
Though it may sound more complicated, a Store Collection Order is almost as easy as a home delivery! At present, we only offer home deliveries & collections between the NE1 to NE12, NE15 & NE21 Newcastle postcodes
Our Manchester Kitchen has temporarily halted their delivery service. Collections from our Kitchen at M4 6BG is still available for same day collections. Customers can pre-order 24 hours in advance for collection from our Manchester stores.
When Manchester is available for delivery, we can deliver to M1, M2, M3, M4, M5, M6, M7, M8, M14, M15, M17 Manchester postcodes.
Our Store Collection system is a great way to make sure our customers can always get a freshly prepared, fully customised order at our low prices. To do this, simply select 'Store Collection' as a delivery option, enter the address of the store you wish to collect from as your desired delivery address (i.e. as if the store was the house you wanted the items delivered to – individual store address details are available on our website) and then pay. Please note that collections to our Durham & Sunderland branches require a pre-order of at least 1 day before.
An Order Number and Payment ID will be generated and sent to your email once we receive the order, and when the delivery is made to our store, our staff will call the number you provided to let you know it's waiting for collection. Please check our stores opening times to make sure it is open at the time you wish to collect as some close before our delivery services close. It's as simple as that, but if you have any lingering questions our friendly floor staff are more than happy to help if they can - they're only a phone call away!
If we are out of stock of an item, or we've had some kind of malfunction on our web-page (this can happen!), there's usually a good reason for a button not working that we are happy to assist with if you need it. Simply call in or send us an email – we're dedicated to your satisfaction!
Though few, we have had customers report that our website has functionality errors with phones, tablets and – though very rarely – some browsers. We'd offer the usual advice of deleting your cached data from our site, and cookies, before attempting an order since sometimes our website blocks access to the checkout when it detects recent access: this is actually to stop customers mistakenly ordering twice – sorry for the inconvenience!
If the 'usual steps' don't work, accessing our website through either a desktop, laptop, or full-view web page app is the way to go. We are working on fixing any and all accessibility issues that we find, so if you see a bug, let us stamp it out by reporting it to firstname.lastname@example.org
Yes! We have a 'Special Order' system in place where you can go into store and request a specific box – perhaps one that we don't usually stock in our stores – for delivery the following day to the store. This way you can 'pre-order' a favourite for the following day, which we'll make sure to reserve specially for you! Simply ask our lovely Floor Staff in branch for more details!
We now accept cash-in-hand payments for deliveries and collections from the kitchen or in-store.
Orders can be pre-paid in store during Special Orders or store collections, and we accept both cash and card payments.
Discount codes can be redeemed at checkout. Please input the code with any quotation marks.
Mobile users please click 'show order summary' to input discount).
If for any reason your discount code is not working, please check the expiry date in the terms & conditions. If the code should still be valid, you can get in touch via email@example.com for more help.
We are very proud to have had the opportunity to upgrade to a new website, but that unfortunately comes with a few bugs.
We're using new technology on our site and it might be that some customers with very old browsers may not be able to view our site properly. If this is the case, please upgrade your browser. We recommend using Google Chrome.
If that does not work, send us an email at firstname.lastname@example.org with your query.