Deliveries are provided by our delivery partners' app or website, via Just Eat, Deliveroo or Uber Eats. Please check their app for estimated delivery times
Unfortunately, we do not accept orders over the phone.
The fastest way to find out whether we've received your order is to check the inbox of the email address you provided us with while ordering. All orders sent to our kitchen trigger an automatic response email to confirm the order, which contains your payment details, order itinerary, the estimated delivery time window and a four digit Order ID Number.
The Order ID Number can be used to track your order should you need our shop floor staff to assist you with any queries – they're only a phone call away!
Our food is not halal, nor do we advertise that it is. Our sushi rice contains both a sweet cooking wine and sushi rice vinegar which contain small amounts of alcohol.
You can find the full list of ingredients via our online ordering pages.
Our Newcastle Kitchen can be reached at 0191 340 1695.
Our Manchester KItchen can be reached at 0161 205 2836.
Though rare, mistakes can sometimes happen; items can be left out of orders by mistake, or the wrong item may end up with you due to human error. We are always apologetic if this happens, as we aim to offer one-hundred percent customer satisfaction wherever possible, and if this does happen there are a number of ways we might be able to make things right. If you ordered from our website get in touch with us either via a phone call (0191 340 1695), or via our customer service team at firstname.lastname@example.org, and we'll do whatever we can to make sure that you are absolutely satisfied! If you ordered via Just Eat, Deliveroo or Uber Eats, please contact them directly for disputes as we are unable to rectify orders placed on their systems.
Firstly, if this is your question we are incredibly flattered! We're always happy to see that our customers are enjoying their experience with us – whether in our restaurants or via our online delivery service. Positive feedback is always a fantastic thing to get, and there are many ways you can make your voice known as one of our supporters; you can find us on Facebook & Instagram or respond to individual branches via Tripadvisor. We're always growing, so expect the list of our presences to grow with us – watch this space!
We understand that sometimes bad experiences may happen, and we're always very sorry to see that our customers may not have enjoyed their experience with our services as much as we'd hope. In these rare cases, we always ask that our customers let us know their concerns so that we might be able to offer some clarity to the situation, and possibly even some recompense or compensation for their possible disappointment. In these cases we ask that customers please get in touch with our customer service team at email@example.com and we will do whatever we can to make sure we remain your number-one choice for fresh, affordable sushi-to-go! If there is an issue with any of our products, please note that we usually ask for products to be returned so that it can help aid our investigation. If we are unable to verify a discrepancy, we may not be able to provide a refund or compensation.
If we are out of stock of an item, or we've had some kind of malfunction on our web-page (this can happen!), there's usually a good reason for a button not working that we are happy to assist with if you need it. Simply call in or send us an email – we're dedicated to your satisfaction!
Though few, we have had customers report that our website has functionality errors with phones, tablets and – though very rarely – some browsers. We'd offer the usual advice of deleting your cached data from our site, and cookies, before attempting an order since sometimes our website blocks access to the checkout when it detects recent access: this is actually to stop customers mistakenly ordering twice – sorry for the inconvenience!
If the 'usual steps' don't work, accessing our website through either a desktop, laptop, or full-view web page app is the way to go. We are working on fixing any and all accessibility issues that we find, so if you see a bug, let us stamp it out by reporting it to firstname.lastname@example.org
Yes! We have a 'Special Order' system in place where you can go into store and request a specific box – perhaps one that we don't usually stock in our stores – for delivery the following day to the store. This way you can 'pre-order' a favourite for the following day, which we'll make sure to reserve specially for you! Simply ask our lovely Floor Staff in branch for more details!
Discount codes can be redeemed at checkout. Please input the code with any quotation marks.
Mobile users please click 'show order summary' to input discount).
If for any reason your discount code is not working, please check the expiry date in the terms & conditions. If the code should still be valid, you can get in touch via email@example.com for more help.
We are very proud to have had the opportunity to upgrade to a new website, but that unfortunately comes with a few bugs.
We're using new technology on our site and it might be that some customers with very old browsers may not be able to view our site properly. If this is the case, please upgrade your browser. We recommend using Google Chrome.
If that does not work, send us an email at firstname.lastname@example.org with your query.